Business Process Transformation
Business process transformation is a necessary component of maximizing efficiency and leveraging technology. A process is always in a state of deterioration because change is a constant. A new employee takes over and makes an adjustment. A department that is part of the cross functional process reorganizes and doesn’t realign their internal processes. A new method of achieving a result is discovered but the old method is not terminated. These scenarios happen all the time and each one creates waste, increased inefficiency, and cumbersome execution. The longer a business process goes without periodic review and realignment, the more the layers of change accumulate until the process is so cumbersome it breaks down, causes workarounds by customers, and reduces productivity.
Often, Business Process Optimization or BPO is not a project until a catalyst creates the need for it. Many of these catalysts we recognize
- an acquisition
- a merger
- implementation of new technology
But there are other symptoms of poor processes that we may not recognize…
- difficulty consolidating data across functional or business units
- poor executive reporting
- poor expense management
- dependence on an outsourced vendor
- lack of documentation
- lack of consistent metrics
- absence of a strategic vision
These are symptoms too of poor processes because strong processes produce results, validate decisions, and identify trends and issues.
Periodical efficiency assessments – or review of internal business processes – help an organization maximize its resources. In a touch economic climate, this is an imperative of each functional unit to maximize its budget. Using HRL’s tools, an organization can improve its effectiveness before adding headcount to ensure additional headcount is needed – that it’s not just a new hire to support cumbersome execution of the work.
Using HRL analytical tools, the business “process” is compared to the business “practice” to identify
- inefficiencies and risks
- recommendations on best practices
- “business process optimization” opportunities through streamlining, re-engineering, and leveraging technology