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| Human Risk Management, Business and Technology Consulting |
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Case Study Need: A healthcare client was experiencing turnover in their IT Department, negative employee morale, poor project management, and lost productivity. The client’s strategic business plan was heavily dependent on their technology and technical staff and their productivity was imperative. Action: Consultants with HR Logistics assessed the employee culture and morale, met with management and offered recommendations to enhance the client's environment and culture. Training was developed to improve the IT skill sets present in the IT Department. On-boarding for new hires was revised to improve new employees assimilation into the current culture. And Myers Briggs assessments were conducted to improve the teamwork of the internal IT staff. Results: The IT Department’s morale began to improve with increased productivity and user collaboration. The project management skills were enhanced through training and projects were more frequently achieved on time and within budget. The assessments improved the organization's culture and collaboration within its workforce. Executive management issues were improved and - in some areas - eliminated. |
Information Technology Workforce Development
Business is dependent on technology - it is part of every operation and function
now. In order to ensure an organization's ability to perform at its peak, its technical
platform and competencies must be maintained and upgraded as needed to protect
the strength of its technical support.
Organizational Development for an IT Department or focused technology teams is
very similar to the OD we provide for the organization as a whole. However,
organizational development of your IT workforce can have an immediate impact on
your organization's IT strength and ability to leverage its technology and technical
skills.
At HR Logistics, we have worked with technology partners on many projects and
have developed a healthy respect and admiration for their competencies. Our
experiences have kept us close to the development of technologies as they have
emerged over the last 20 years and we are acutely aware of the gaps in skills within
information technology functions. As technology changes a light speed, your IT
workforce is charged with staying current and working with a variety of different
skills sets and applications. Some applications are 20 years old and written in
languages no longer used, while new employees are working with the latest tech
language and the newest skills.
The "gap" between technology platforms, languages, and skills adds an increased
layer of complexity in an area where collaboration is critical to project success.
This creates a variety of additional challenges for IT professionals including team
collaboration, user collaboration, project planning, and project execution. As
admirers and partners of technology with strengths in organizational development,
HR Logistics offers specialized OD services to technical departments and
professionals to improve efficiency and collaboration within the IT department or IT
teams to improve the effectiveness of the team and the ability to collaborate and
succeed with each project.
Competencies and tools we use within IT OD include:
Phase I uses our proprietary "IT Organizational Health Assessment"© to measure
the strength of the focus group(s) - team or departmental - in the areas of
collaboration and project management. The second assessment - our proprietary
"Technical Skills Gap Analysis" assesses the gap between technical skills in the
current state and skills required for the future state, which also reveals technical
issues the teams may be challenged with during execution. The results of the
assessments reveal objective data which facilitate the development of your
strategic IT OD plan which may include a variety of initiatives including business
education, project management training, team building, collaboration training, and
leadership training. We work with you, using the results of the assessments, to
develop a plan of action that is uniquely yours.
The cost of Phase I is $24,000.
Phase II involves the implementation of your IT OD Strategic Plan. The
implementation is also customized to your organization, your strengths and
weaknesses, and your timetable and challenges. We have worked with you to
design the plan and now bring that knowledge and familiarity to the implementation
process.
Our experience with multiple transformation projects has also taught us the
importance of blending training, change, and communications into any project that
will impact the organizational landscape. During Phase II, we work with you to
design the appropriate change and communication plans to ensure the focus
groups are supported throughout the transformation process.
Finally, on the one year anniversary of the original IT-OHA, we conduct a second
IT-OHA to measure the ROI of your IT organizational development project. The
continuous measurement provides you the feedback you need to determine the
effectiveness of the implementation and areas which may require additional
attention or follow up to ensure ROI.
The cost of Phase II is $40,000.
Business is dependent on technology - it is part of every operation and function
now. In order to ensure an organization's ability to perform at its peak, its technical
platform and competencies must be maintained and upgraded as needed to protect
the strength of its technical support.
Organizational Development for an IT Department or focused technology teams is
very similar to the OD we provide for the organization as a whole. However,
organizational development of your IT workforce can have an immediate impact on
your organization's IT strength and ability to leverage its technology and technical
skills.
At HR Logistics, we have worked with technology partners on many projects and
have developed a healthy respect and admiration for their competencies. Our
experiences have kept us close to the development of technologies as they have
emerged over the last 20 years and we are acutely aware of the gaps in skills within
information technology functions. As technology changes a light speed, your IT
workforce is charged with staying current and working with a variety of different
skills sets and applications. Some applications are 20 years old and written in
languages no longer used, while new employees are working with the latest tech
language and the newest skills.
The "gap" between technology platforms, languages, and skills adds an increased
layer of complexity in an area where collaboration is critical to project success.
This creates a variety of additional challenges for IT professionals including team
collaboration, user collaboration, project planning, and project execution. As
admirers and partners of technology with strengths in organizational development,
HR Logistics offers specialized OD services to technical departments and
professionals to improve efficiency and collaboration within the IT department or IT
teams to improve the effectiveness of the team and the ability to collaborate and
succeed with each project.
Competencies and tools we use within IT OD include:
- IT Organizational Health Assessment© (IT-OHA) (Phase I)
- Technical Skills Gap Analysis (Phase I)
- IT OD Strategic Plan (Phase II)
- Change Management (Phase II)
- Communications (Phase II)
Phase I uses our proprietary "IT Organizational Health Assessment"© to measure
the strength of the focus group(s) - team or departmental - in the areas of
collaboration and project management. The second assessment - our proprietary
"Technical Skills Gap Analysis" assesses the gap between technical skills in the
current state and skills required for the future state, which also reveals technical
issues the teams may be challenged with during execution. The results of the
assessments reveal objective data which facilitate the development of your
strategic IT OD plan which may include a variety of initiatives including business
education, project management training, team building, collaboration training, and
leadership training. We work with you, using the results of the assessments, to
develop a plan of action that is uniquely yours.
The cost of Phase I is $24,000.
Phase II involves the implementation of your IT OD Strategic Plan. The
implementation is also customized to your organization, your strengths and
weaknesses, and your timetable and challenges. We have worked with you to
design the plan and now bring that knowledge and familiarity to the implementation
process.
Our experience with multiple transformation projects has also taught us the
importance of blending training, change, and communications into any project that
will impact the organizational landscape. During Phase II, we work with you to
design the appropriate change and communication plans to ensure the focus
groups are supported throughout the transformation process.
Finally, on the one year anniversary of the original IT-OHA, we conduct a second
IT-OHA to measure the ROI of your IT organizational development project. The
continuous measurement provides you the feedback you need to determine the
effectiveness of the implementation and areas which may require additional
attention or follow up to ensure ROI.
The cost of Phase II is $40,000.